Senior Implementation Engineer

📋 Description

• Own onboarding and provisioning activities for customers
• Partner with Success, Sales, Operations, Support, and Enablement to scale onboarding
• Guide customers through initial journey with scalable processes
• Build and maintain relationships during onboarding and migrations
• Develop workflows, automation, and tools to improve onboarding efficiency
• Ensure smooth transitions between teams and maintain communication

🎯 Requirements

• 4+ years of experience with external customers in onboarding/implementation roles
• Proven experience managing onboarding processes from initial engagement to handoff
• Strong SaaS and cloud-based tech understanding
• Cross-functional collaboration skills across CS, Sales, Ops, Support
• Excellent problem-solving, communication, and organizational skills
• Proactive, leadership mindset with ability to work without direct authority

🎁 Benefits

• €71,400–€102,000+ per year + equity for eligible EU-based employees
• Remote-first environment with flexible schedule
• Offices in Seattle and Paris when needed
• Generous PTO, wellness days, end-of-year wellness break
• Home office support and technology stipend
• Annual learning stipend and 16 weeks paid parental leave