Senior Implementation Manager

📋 Description

• Lead a structured onboarding engagement — aligning customer stakeholders on platform setup
• Document and hand off a clear implementation plan — capturing recommended and prioritized
• Lead end-to-end workflow design and build – guiding customers through deep discovery and process
• Coordinate cross-functional delivery across a structured time-bound engagement – aligning workflow
• Develop clear documentation and forward-looking deployment plan – capturing what was built
• Lead recurring check-ins with customers – assessing workflow performance and AI adoption, surfacing

🎯 Requirements

• Customer Experience: experience in customer-facing implementation or consulting roles, ideally
• AI & Platform Fluency: solid understanding of AI and generative AI technologies — including AI
• AI Change Management: You guide customers through the unique hurdles of adopting AI during an
• Complex Project Experience: You understand what it takes to implement a new platform successfully
• Customer-Centric: You're passionate about understanding customer needs and developing trusted
• Bias Toward Action: You thrive working through ambiguous situations, making sound decisions with

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences