Senior Implementation Manager

📋 Description

• Lead complex client implementations from sales handoff and discovery through configuration
• Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and
• Lead kickoff meetings, working sessions, and client status calls. Explain product limitations and
• Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and
• Configure and validate environments through Bankjoy's admin tools. Document client settings
• Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks

🎯 Requirements

• Banking or fintech experience is required. You understand accounts, transfers, limits, digital
• 5+ years in software implementation, client onboarding, or technical project management, with
• Experience with a core banking system or digital banking platform, including hands-on
• A record of managing concurrent client projects, external vendors, scope changes, and delivery
• Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions
• Clear written and verbal communication, including difficult client conversations, executive

🎁 Benefits

• A fast-paced and collaborative environment
• Competitive compensation
• Stock options at a well-funded startup
• We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with
• We cover 100% of extended medical, dental, and vision premiums for you and your family under our
• Retirement plan with 4% company matching