Senior Implementation Specialist

📋 Description

• Lead end-to-end implementation projects for enterprise customers, developing project plans
• Coordinate with executive sponsors, firm administrators, and end users to align expectations
• Facilitate onboarding activities, including kickoff meetings, process reviews, configuration
• Advise customers on workflow design, operational best practices, and change management strategies
• Guide customer teams through organizational and process changes, addressing resistance and
• Support accurate data migration by importing contacts and work items and using Excel and other

🎯 Requirements

• 3–5+ years of experience in B2B SaaS implementations, including at least 2 years of end-to-end
• Strong project management skills, with the ability to oversee multiple customer implementations
• Confidence working directly with customers, facilitating workshops, and engaging with senior
• Excellent communication and presentation skills, including the ability to explain technical
• A consultative mindset, combining active listening with the confidence to challenge existing
• Strong attention to detail and a commitment to accurate data handling, reliable execution, and

🎁 Benefits

• Base salary: £64,000–£70,000 GBP.
• Flexible working hours and remote-work support.
• Commuter and work-from-home benefits.
• A home office equipment allowance or selection menu to help create a productive workspace.
• Up to five weeks of paid vacation.
• Up to 10 wellness days.