Senior Implementation Specialist

📋 Description

• Leads execution of a portfolio of projects with varying levels of complexity through the lens of
• Is adaptable to defined processes to ensure successful customer outcomes.
• Effectively partners with cross functional teams responsible for all stages of implementation
• Acts as a subject matter expert for specific products to efficiently and autonomously guide
• Champions customer’s needs when working with multiple stakeholders on project execution.
• Working with the customer, provides troubleshooting and support for customer implementations

🎯 Requirements

• 3+ years experience managing customer relationships, relevant project or account management work
• Experience creating an excellent customer experience and demonstrated ability to advocate for
• Awareness of project management practices, including ability to self manage towards critical
• Demonstrated experience training relevant customers stakeholders on product best practices to
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems
• Demonstrated capacity to consume technical details at varying levels of complexity to successfully