Senior Incident Manager

📋 Description

• Lead the response to critical, customer-impacting major incidents from engagement through
• Own incident bridge clarity, frame incident statements, and keep calls structured.
• Coordinate recovery plans, set timelines, and validate service restoration.
• Engage the right people quickly and hold participants on calls as needed.
• Maintain incident tracker updates and handovers for follow-the-sun teams.
• Communicate incident status to executives, teams, and stakeholders.

🎯 Requirements

• B.S./M.S. in CS, MIS, or equivalent.
• Technical competency in cloud environments and data warehouse architectures.
• 4+ years in incident management/technical operations/SRE or related roles.
• 4+ years with AWS/Azure/GCP or private cloud.
• Strong leadership and clear customer-facing communications.
• Experience writing customer-facing root cause analyses and postmortems.

🎁 Benefits

• Salary: USD 115,000 – 198,500 per year.
• Remote work with Pacific Time shift: 3:00 PM – 11:00 PM PT.
• Weekend on-call rotation (approx. every few months); no extra weekday on-call.