Senior Incident & Problem Manager

📋 Description

• Own incident management end to end for Loomi (Marketing and Search), and personally lead live
• Design and implement a single, unified incident process across both products.
• Own incident communications in clear customer language: status page updates, customer-facing
• Run post-incident close-out: facilitate the review after major incidents, document what happened
• Establish Problem Management from the ground up: root cause analysis, a known error database, and a
• Partner with Engineering, Customer Success, and Product, and enable teams through clear training

🎯 Requirements

• 5+ years of experience in incident management, major incident coordination, technical operations
• Willingness and availability to participate in a 24/7 on-call rotation. This is a core condition of
• Proven ability to lead war rooms / incident bridges under pressure: calm, structured, and decisive
• Excellent customer-facing communication: translating technical disruption into clear customer
• Ability to deliver concise executive briefings during critical incidents (impact, risk, and
• High ownership and a hands-on approach: take an ambiguous mandate, run incidents yourself, make the

🎁 Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in.
• Flexible working hours to accommodate your working style.
• Virtual-first work with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• 5 paid days off to volunteer.