Senior Investor Experience Associate

📋 Description

• Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the
• Be the primary respondent on inbound questions, with the authority and judgement to move deals
• Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be
• Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product
• Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you
• Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help

🎯 Requirements

• You take real pride in how you come across. You see communication & relationship-building as a
• You have at least 5 years of experience in a relationship-driven role. Direct experience in VC
• You’re calm and clear under pressure. When customers are stressed and money is on the line, you
• When something is painful or repetitive, your instinct is to fix the root cause, not to power
• You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re
• You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and

🎁 Benefits

• Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss
• Wellness: £1,000 annual budget for health, therapy or fitness
• Parental Leave: Enhanced maternity, adoption, paternity and partner leave
• Pension: 4% employer contribution with salary sacrifice options
• Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
• Work From Anywhere: Up to 6 weeks per year working from anywhere globally