Senior IT Customer Support Technician

📋 Description

• PAE FIRES end user support, ticket response, resolution, and escalation for apps/SP.
• Senior technician leads a dedicated small team in one area.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose hardware and software issues.
• Train and mentor junior technicians on tools and techniques.
• Respond to calls and assist customers via the automated service desk.

🎯 Requirements

• High School Diploma / GED required; DoD/W background preferred.
• 4+ years of experience.
• Excellent customer service, professional demeanor, and good communication.
• Ability to work with a diverse, dynamic team and manage time.
• Flexibility with time to support mission needs.
• Train and mentor others; handle diverse tasks as assigned.

🎁 Benefits

• On-site, 100% in-office environment with potential 0-10% travel; some after-hours work for
• General office environment with standard office equipment.
• Competitive core values and culture focused on teamwork and mission support.