Senior IT Engineer

📋 Description

• Onboard and automate scalable service delivery across teams.
• Architect Zendesk stack for multi-brand use.
• Design JML workflows and provisioning triggers with Zendesk integrations.
• Build automated workflows using Zendesk triggers, automations, middleware.
• Create bi-directional integrations: Zendesk with Slack, Okta, Google Workspace.
• Enforce HIPAA, SOC2, and SOX security/compliance policies.

🎯 Requirements

• 5+ years of IT engineering in large-scale enterprises.
• 3+ years Zendesk administration/architecture.
• IAM integration: Zendesk with Okta, IIQ, or homegrown.
• Scripting: Python or Bash for APIs and reporting.
• Project leadership: lead discovery and stakeholder consulting.

🎁 Benefits

• Medical, dental, and vision benefits; 11 holidays.
• Unlimited vacation program.
• Company equity grants and annual performance bonuses.
• 401(k) with life and disability insurance; wellness reimbursements.