Senior IT Manager

📋 Description

• Main IT contact for your region
• Escalation point for regional IT issues
• Resolve Tier 1-3 issues: devices, OS, identity
• Collaborate with Global 24x7 IT Services Desk
• Own incidents from start to resolution with updates
• Deliver proactive, professional IT support and clear comms

🎯 Requirements

• 8+ years in IT support, workplace tech, or service delivery
• Able to work independently without supervision
• Strong experience with Windows and macOS
• Microsoft 365 (Entra ID/Azure AD, Intune, Exchange, Teams)
• Endpoint and device management
• Experience with global or distributed teams
• Professional-level English communication

🎁 Benefits

• Fully remote with global collaboration
• Direct exposure to CIO leadership
• Clear career growth into regional IT management
• Impact across the organization
• Inclusive, supportive culture