Senior IT Operations Associate

📋 Description

• Provide responsive L1 and L2 technical support to staff and students through the service desk
• Diagnose and resolve hardware, software, connectivity, access and application issues across Windows
• Manage support tickets throughout their full lifecycle, ensuring that requests are accurately
• Keep users informed of progress and communicate technical guidance in clear, accessible language.
• Escalate complex, systemic or high-risk issues to the IT Operations Lead, IT Services Manager or
• Identify recurring issues and recommend permanent solutions rather than repeatedly addressing the

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related
• At least five years’ experience supporting IT systems, networks and end users in a professional
• Practical experience providing L1 and L2 technical support.
• Strong working knowledge of computer hardware, applications, operating systems, networks and
• Proficiency in current Windows and macOS environments.
• Experience administering Google Workspace or Microsoft 365.