Senior IT Specialist

📋 Description

• Troubleshoot and resolve hardware, software, network connectivity, and enterprise application
• Triage and manage incoming IT support tickets, prioritizing requests and escalating complex issues
• Install, configure, and maintain employee computers, peripherals, and software.
• Manage IT onboarding and offboarding, including user provisioning, hardware configuration, and
• Administer user accounts, access permissions, and role-based access controls across internal
• Follow up with employees to confirm that issues are resolved and maintain a high standard of

🎯 Requirements

• 4–6 years of experience in an IT or SaaS environment.
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and SaaS
• Practical experience with identity and access management tools, particularly Okta.
• Hands-on experience with endpoint management platforms such as Microsoft Intune and Jamf.
• Proven troubleshooting skills across hardware, software, networking, and enterprise applications in
• Familiarity with IT onboarding and offboarding, user provisioning, device configuration, and asset

🎁 Benefits

• Salary: $104,000–$150,000 annually, with final compensation based on location, role scope
• Equity compensation offered.
• Performance-related bonus opportunities offered.
• Medical, dental, and vision coverage for eligible full-time employees in the United States.
• 401(k) benefits.
• Generous vacation allowance.