Senior IT Support Engineer

📋 Description

• Own day-to-day, hands-on IT support including ticket management, technical troubleshooting and
• Serve as a technical point of contact, investigating complex or unfamiliar issues, identifying root
• Partner with the IT team to coordinate priorities, share relevant context and maintain consistent
• Configure and support networks, Google Workspace, device-management platforms and other cloud-based
• Improve onboarding, offboarding, security and access-management processes to ensure employees are
• Manage hardware logistics, including procurement, inventory, shipping, receiving, repairs

🎯 Requirements

• 4+ years of IT experience with exposure to multiple areas of IT, including end-user support
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and
• Background supporting both Mac and Windows environments for end users.
• Strong troubleshooting and critical-thinking skills, with the ability to investigate unfamiliar
• Ability to think strategically, anticipate challenges and recommend improvements that strengthen IT
• Demonstrated ownership and sound judgment, including the ability to make decisions, communicate

🎁 Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.