Senior IT Support Engineer -L2

📋 Description

• Provide first- and second-line support to clients and internal users through the service desk.
• Support first-line colleagues with more complex technical matters where required.
• Troubleshoot and resolve Microsoft 365, Windows, identity, access, endpoint, and application issues.
• Manage incidents and service requests accurately and efficiently.
• Maintain clear and accurate records across service desk and internal systems.
• Communicate directly with clients by phone, email, and other support channels.

🎯 Requirements

• Previous experience in a second-line IT support, service desk, or managed support environment.
• Experience handling escalated and technically complex support issues.
• Strong practical knowledge of Microsoft 365 administration and troubleshooting.
• Experience with user accounts, permissions, identity, and access management.
• Strong understanding of Windows devices, endpoint management, and business applications.
• Strong troubleshooting, problem-solving, and organisational skills.

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced