Senior IT Support Specialist

📋 Description

• Own the IT helpdesk queue, triage and resolve requests via Jira.
• Provide hands-on tech support for MacBook and iPhone environments.
• Support endpoint management with Mosyle MDM.
• Manage device lifecycle from procurement to disposal.
• Administer Okta identity, SSO, SCIM provisioning and access reviews.
• Support security ops, incident response and Cloudflare Zero Trust.

🎯 Requirements

• 3-5 years IT support or systems admin experience, Mac-centric preferred.
• Working knowledge of Okta or similar identity provider (SSO, SCIM).
• Familiarity with Apple MDM (Mosyle/Jamf) and Apple Business Manager.
• Foundational Microsoft 365 and Entra administration experience.
• Basic networking knowledge (DHCP, DNS, Wi-Fi, VLAN).
• Strong troubleshooting skills with methodical root cause analysis.

🎁 Benefits

• Generous vacation and sick time.
• Nine company-paid holidays.
• Medical, dental, and vision coverage.
• Health Reimbursement Arrangement (HRA).
• 401(k) with employer matching.
• Fitness reimbursement program, pet insurance discount.