Senior IT Support Specialist

📋 Description

• Serve as the primary IT point of contact for the San Francisco office, providing both in-person and
• Own the new hire onboarding experience from an IT perspective, including hardware deployment
• Support and maintain conference room AV equipment across the office, partnering with the AV team to
• Become a go-to resource for our core software platforms — Gmail, Slack, Okta, and Zoom —
• Contribute to the health and scalability of our IT environment by keeping knowledge base

🎯 Requirements

• 3+ years of experience in helpdesk or IT support, including hands-on customer service in a
• Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems
• Proven ability to manage multiple support requests and priorities simultaneously, working
• Strong communication skills with the ability to work effectively across a wide range of people and
• Ability to occasionally lift up to 40 lbs (for hardware deployment and equipment setup)
• 3+ years of experience working with Google Workspace (formerly G Suite) in a support or

🎁 Benefits

• Highly market-competitive compensation and benefits
• Base pay range for a successful candidate is dependent on work location
• Eligible for a new hire equity grant as well as annual refresh grants