Senior IT Technical Support Specialist

📋 Description

• Provide global IT support for employees, including troubleshooting and escalation.
• Support endpoints, OS, SaaS apps, collaboration tools, IAM, networking.
• Manage onboarding/offboarding: devices, software, accounts, access, asset recovery.
• Maintain user accounts, permissions, device records, and asset information.
• Partner with Security and vendors to support device management and access controls.
• Create and maintain technical documentation, knowledge articles, and support procedures.

🎯 Requirements

• Experience supporting employees in a corporate SaaS/multi-location environment.
• Experience managing corporate devices: deployment, troubleshooting, lifecycle management.
• Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions.
• Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms.
• Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations.
• Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience.

🎁 Benefits

• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Time Off: PTO and public holidays to rest and recharge.
• Volunteer Days: Dedicated time to give back to the communities that matter to you.
• Ignite Days: Dedicated learning days to support continuous growth and skills development.
• Retirement: Retirement plans designed for long-term financial security.
• Financial: Competitive compensation reflecting market value.