Senior IT Technical Support Specialist

📋 Description

• Provide global technical support for Varicent employees
• Support endpoint devices, OS, SaaS apps, IAM, collaboration tools
• Manage onboarding/offboarding: devices, accounts, access, asset recovery
• Maintain user accounts, permissions, and asset records
• Partner with Security and vendors on device management and access
• Create and maintain technical documentation and support procedures

🎯 Requirements

• Experience supporting employees in corporate/SaaS/tech/multi-location environments
• Experience managing corporate devices: deployment, troubleshooting, patching, lifecycle
• Familiarity with IAM platforms (Active Directory, Entra ID, Okta, Google Workspace)
• Experience with endpoint management tools (Intune, Jamf, Kandji, SCCM)
• Knowledge of ITSM practices, ticketing systems, incidents, and SLAs
• Strong communication; can explain technical concepts clearly

🎁 Benefits

• Health & Wellness - Comprehensive medical, dental, and vision coverage
• Time Off - PTO and public holidays
• Volunteer Days - Dedicated time to support communities
• Ignite Days - Learning days for growth
• Tuition Assistance - Support for continuing education
• Flexibility - Remote and hybrid options available