Senior Key Account Manager

📋 Description

• Serve as strategic contact for fund managers across touchpoints.
• Lead end-to-end post-sales lifecycle: onboarding, growth, upsell with multiple teams.
• Build trust-based relationships; translate needs into product/ops insights.
• Own key metrics: NPS, retention, NRR, and escalation management.
• Collaborate with Head of Customer Success to scale CS strategy.
• Support expansion into new markets and product capabilities.

🎯 Requirements

• 4+ years professional exp; 1–3 years in enterprise Account Management or CS.
• Hands-on private equity or VC experience in fund operations, investor services, or fund administration.
• Ability to manage complex, high-value relationships with senior stakeholders.
• Strong analytical and communication skills; simplify complex topics.
• Proven track record in fast-moving, high-growth environments.
• Proficiency in English.

🎁 Benefits

• Competitive salary
• Customizable benefits package (wellbeing, sport, mobility, food)
• 28 days vacation + 2 company days + local public holidays
• Remote-flexible hybrid (3 days/week in office)
• Up to 4 remote calendar weeks a year
• Great tech and work setup