(Senior) Key Account Manager (f/m/x)

📋 Description

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including P&L.
• Ensuring SLA adherence, monitoring KPIs, and reporting satisfaction.
• Identifying and leading cross-selling and upselling from proposal to contract.
• Developing sustainable, trust-based client relationships for high satisfaction.

🎯 Requirements

• Experience managing complex commercial relationships with high-growth e-commerce clients.
• Deep understanding of logistics, supply chain, and e-commerce.
• Academic degree or equivalent, ideally in business, logistics, or transport.
• Strong numerical/data skills to analyze complex relationships and present findings.
• Fluent in German and English (C1+); strong storytelling for client relationships.

🎁 Benefits

• Flexible hybrid work; hybrid model with remote setup and flexible hours.
• Office at Alexanderplatz; option to work from almost anywhere up to 2 months/year.
• Company lunches twice per month; benefits platform; German courses.
• Mission Zero: climate-neutral initiatives for a sustainable future.
• Inclusive, collaborative culture with regular team events and celebrations.