Senior Machine Learning Engineer, CX

📋 Description

• Architect and deploy the multi-agent framework for agent assist, internal SOP execution, and secure
• Own end-to-end project execution for complex ML initiatives, managing priorities, technical
• Build and optimize AI-driven concierge chat and agent copilot experiences that improve automated
• Develop systems to detect and manage bad actors and adversarial inputs, ensuring the multi-agent
• Establish best practices for system design, coding standards, and evaluation frameworks for ML/AI

🎯 Requirements

• 5+ years of professional experience in machine learning and software engineering, with a track
• Hands-on expertise with large language models, deep learning architectures, and the generative AI
• Proficiency in Python with the ability to write clean, maintainable, and highly tested production
• Specialized depth in at least one domain: NLP, information retrieval, conversational AI, or
• Proven ability to write technical design documents and communicate complex ML concepts clearly to
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

🎁 Benefits

• Medical, dental, and vision benefits
• 401(k) plan