Senior Manager, Account Management

📋 Description

• Lead Customer Success to hit retention and revenue targets in background screening.
• Partner with Product, Compliance, Ops, and Sales to deliver CS programs.
• Improve renewals, add-ons, and services; monitor TAT and accuracy.
• Align leadership to minimize attrition and maximize ROI; incorporate client feedback.
• Build customer advocacy via events, thought leadership, and adoption programs.

🎯 Requirements

• Bachelor's degree, preferably in business or related field.
• 5–10 years experience in account management and CS in screening.
• Progressive CS leadership with retention objectives in screening.
• Knowledge of FCRA, adjudication workflows, and regulatory issues.
• Experience building CS strategy, ops model, and reporting for screening.
• Strategic thinker; collaboration with Product, Compliance, and Ops.

🎁 Benefits

• Remote Work
• Career Advancement & Professional Development
• Employee Recognition
• LinkedIn Learning Platform
• Health, Dental & Vision Insurance
• 401(k) + Employer Match