Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

📋 Description

• Lead pre-sales strategy by embedding ops expertise into sales cycles and RFPs.
• Manage and develop a sales-focused operational support function.
• Partner with Sales, Product, Pricing, and Ops to simplify offerings.
• Align delivery models with pricing, regional capabilities, and expectations.
• Evaluate custom requirements and data-driven solutions.
• Establish governance to prevent scope misalignment and onboarding challenges.

🎯 Requirements

• 5–7+ years in pre-sales solutions, customer experience operations, or similar roles.
• Experience in SaaS, tech, business travel, or complex enterprise services.
• Proven ability to collaborate with sales teams and support enterprise cycles.
• Strong understanding of customer journey design and scalable service delivery.
• Exceptional communication, negotiation, and executive stakeholder skills.
• Ability to simplify complex concepts and communicate value-driven solutions.

🎁 Benefits

• Competitive compensation aligned with experience and market expectations.
• Comprehensive healthcare coverage for employees and families.
• Retirement savings programs and equity plan opportunities.
• Flexible time off, holidays, and paid parental leave.
• Wellness resources and mental health support programs.
• Connectivity and commuting support where applicable.