Senior Manager, Client Operations

📋 Description

• Lead operational support for enterprise clients in fintech/payments, driving service delivery and
• Own end-to-end service performance metrics, escalation, and root-cause analyses with
• Coordinate technical incident response with engineering, partners, and clients during critical
• Manage multi-channel client and cardholder support, including third-party vendors and automation
• Define scalable structures, career paths, and performance frameworks for internal and external
• Collaborate with compliance to align operations with regulatory and security standards.

🎯 Requirements

• 8+ years in client/support operations or similar leadership in fintech, payments, or regulated tech.
• Experience leading technical incident response and presenting root-cause analyses to executives.
• Proven ability to manage enterprise accounts and partner with executive stakeholders.
• Experience with CCaaS, CRM, telephony, ticketing, or AI-powered support.
• Knowledge of payments ops, AML/KYC, PCI DSS, and regulatory considerations.
• Strong API-based integrations, payments workflows, data analytics, and tooling (Zoho, Jira

🎁 Benefits

• Competitive compensation aligned with experience.
• Fully remote work environment.
• Health, dental, and vision benefits.
• PTO and work-life balance support.
• Opportunity to lead high-impact operational initiatives.
• Exposure to senior leadership and strategic decision-making.