Jobgether

11-50
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Senior Manager, Client Operations

Added

29 days ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

crm payments fintech ai api

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📋 Description

Lead and transform the operational support function for enterprise clients
Own end-to-end service performance metrics and improve efficiency
Coordinate incident response with engineering, partners, and clients
Manage root-cause analysis and preventive actions
Oversee multi-channel client and cardholder support operations
Drive modernization of contact center, ticketing, and knowledge systems

🎯 Requirements

8+ years in client/support ops in fintech, payments, or regulated tech
Experience leading enterprise incident response and RCAs
Proven ability to manage executive-level relationships
Experience with support teams, contact centers, and third-party providers
Understanding of payments ops, AML/KYC, PCI DSS
Experience with CCaaS, CRM, telephony, AI-powered solutions

🎁 Benefits

Competitive compensation aligned with impact
Fully remote work environment
Health, dental, vision benefits
PTO and work-life balance support
Opportunities to lead strategic operational initiatives
Exposure to senior leadership and strategic decisions

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