Senior Manager, Client Success

📋 Description

• Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500
• Exceptional executive presence and communication skills, with the ability to build credibility
• Own all aspects of customer renewals, revenue retention, and growth
• Strategic challenger who asks the hard questions, constructively challenges assumptions, surfaces
• Develop relationships with customers at the C-Suite level that provide insight into their company
• Contribute to product roadmap planning, providing an important customer and user voice, work with

🎯 Requirements

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve
• 4+ years of enterprise customer success and/or account management experience, with a proven track
• Deep understanding of employer health care ecosystems and renewal cycles
• Ability to develop strategic customer strategies to support customer growth and retention &amp
• Intellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful
• Proven track record exceeding ARR goals and client satisfaction across a book of business

🎁 Benefits

• Equity
• Benefits