Senior Manager, Consulting (SaaS)

📋 Description

• Lead and develop a team of consultants, driving high-performance culture.
• Establish consulting standard with subject matter experts guiding customers.
• Define methodologies for best practices, efficiency, and outcomes.
• Manage performance metrics: utilization, CSAT, delivery efficiency.
• Build strategic knowledge across products; reduce knowledge gaps.
• Coach via 1:1s; support professional development.

🎯 Requirements

• 5+ years in Professional Services or SaaS/enterprise software.
• 3+ years of direct people-management experience.
• Experience creating consulting methodologies emphasizing best practices.
• Strong leadership, coaching, and performance management.
• Excellent communication; able to influence senior stakeholders.
• Client-facing skills; translate objectives into delivery strategies.

🎁 Benefits

• Group critical illness insurance.
• Group income protection.
• Group life assurance.
• Pension plan.
• Vision benefits.
• Employee Assistance Program (EAP).