Senior Manager, Content & Knowledge Architecture

📋 Description

• Define and champion the evolving discipline of content engineering within CKM, establishing
• Own the roadmap for metadata, taxonomy, and information architecture that determines how content is
• Partner with Product and Engineering to define and prioritize tooling investment that improves
• Establish governance frameworks that embed standards and quality checks directly into content
• Define the metrics and reporting that give leadership visibility into content health, coverage, and
• Steer cross-functional coordination that keeps CKM content aligned with product launches and other

🎯 Requirements

• 12+ years of progressive experience in content strategy, content operations, or knowledge
• 5+ years of managing managers, with a track record of developing high-performing, distributed
• Hands-on experience owning talent decisions, including hiring, performance management, calibration
• Experience in customer support, contact center operations, or a similar global service organization
• Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing
• Deep expertise in content strategy, knowledge management, and information architecture, with a

🎁 Benefits

• Base pay range: $196,000 — $245,000 USD
• Eligible for bonus, equity, benefits, and Employee Travel Credits