Senior Manager - Corporate IT

📋 Description

• Lead and develop the Service Desk and oversee Endpoint Engineering, System Administration, AV, and IT Automation.
• Own the employee IT experience by improving service quality and customer satisfaction.
• Identify opportunities to automate tasks and expand self-service through AI/workflows.
• Manage onboarding/offboarding, incidents, and escalations with a security-first focus.
• Partner with Finance on forecasting, budgeting, procurement, and IT audits (SOC2, SOX, PCI).
• Define team goals, track KPIs, and communicate progress.

🎯 Requirements

• 10+ years in Corporate IT, incl. 5+ years leading global IT Service Desk teams.
• Strong customer-first mindset and stakeholder management.
• Hands-on experience deploying enterprise AI platforms like Claude, OpenAI, or Glean.
• Demonstrated ability to leverage automation and AI to improve efficiency and self-service.
• Experience with Jira Service Management or ITSM; ITIL Foundation or certs.
• Executive presence and ability to influence across a matrix organization.