Senior Manager, CPG Customer Success

📋 Description

• Lead, hire, mentor, and develop a high-performing team of Customer Success professionals, driving
• Shape the future Customer Success organization as it rapidly scales. Partner closely with the
• Oversee the end-to-end customer journey from onboarding to full adoption. Guide your team in
• Manage key customer relationships as a senior point of contact for a portfolio of complex
• Foster cross-functional collaboration across Sales, Product, Marketing, Enablement and Pre-Sales

🎯 Requirements

• 12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment
• Proven track record of building, scaling, and managing high-performing Customer Success teams in a
• Experience managing complex, multi-stakeholder customer relationships with consistently high
• Deep expertise in CPG and/or Retail verticals, including a strong understanding of trade promotion
• Demonstrated ability to translate complex customer needs into actionable strategies for your team
• Strong analytical background, including data analysis and synthesis into compelling presentations

🎁 Benefits

• Flex First remote work policy
• Sales Incentive Plan
• New hire equity grant and annual refresh grants
• Market-competitive compensation and benefits
• Flexibility to work from home, office, or coffee shop
• Regular in-person events