Senior Manager, CRM and Business Systems

📋 Description

• Serve as primary functional owner for Salesforce and membership/business systems, managing access
• Maintain CRM architecture, workflows, lifecycle processes, and system procedures.
• Oversee integrations between Salesforce and event, marketing, website, finance, learning, and
• Collaborate with internal owners and vendors to improve interoperability and data flows.
• Monitor and troubleshoot integration issues and workflow bottlenecks.
• Support API-based integrations and middleware with strong data governance.

🎯 Requirements

• 5+ years administering Salesforce or comparable CRM/biz systems.
• Strong CRM data structures, workflows, automation, reporting, and operations.
• Experience coordinating SaaS integrations; vendor/partner collaboration.
• Analytical, troubleshooting, organizational, problem-solving skills.
• Ability to balance strategic thinking with hands-on administration.
• Excellent communication to translate technical concepts for non-technical stakeholders.

🎁 Benefits

• Base salary of $90,000–$105,000 annually, based on experience.
• Competitive full-time benefits package.
• Eligibility for annual performance bonus.
• Opportunity to own a broad CRM/business-systems ecosystem with impact.
• Cross-functional exposure across membership, events, finance, marketing, education, sponsorship
• Opportunity to lead modernization, automation, integration, and reporting initiatives.