Senior Manager, Customer Expansion

📋 Description

• Build and lead the Customer Expansion organization, developing a high-performing team through
• Develop and refine repeatable expansion playbooks covering customer identification, outbound
• Establish the BDR-to-Sales & Training Specialist motion, along with playbooks for events
• Define the team's operating cadence, performance metrics, accountability systems, and leading
• Partner with Account Management, Sales, Training, Marketing, Product, and Revenue Operations to
• Build structured feedback loops to understand what is working, where customers encounter

🎯 Requirements

• 5+ years of B2B sales, customer growth, or related commercial experience, including 3+ years
• Proven experience building and scaling teams, ideally within a high-growth or evolving organization.
• Strong operational discipline, with the ability to bring structure to ambiguous problems, establish
• Strong commercial judgment and an understanding of how customer engagement translates into revenue
• Demonstrated ability to build processes, playbooks, and operating rhythms from the ground up.
• High ownership, initiative, and a strong bias toward action.

🎁 Benefits

• Full-time remote position.
• Compensation listed at $138,505–$167,884.50, with actual compensation varying based on location
• Equity opportunities.
• Comprehensive benefits tailored to the country of employment.
• Healthcare, dental, and mental health support.
• Parental planning resources.