Lead and develop Tier 2 Customer Experience team (4 Shift Leads and reps), own shift and overnight rotations.
Ensure consistent, high-quality support across APAC and out-of-hours coverage.
Be the escalation point and coordinate the right people at the right time.
Build technically capable reps who can diagnose issues and own fixes end-to-end.
Collaborate with Product and Engineering; feed field learnings back to improve the product.
Work with regional teams (US, South America) from Halter's Auckland HQ; use AI to move faster.

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