Senior Manager, Customer Experience

📋 Description

• Own CX operations across Customer Success, Banking Ops, and Knowledge Mgmt.
• Accountable for results, metrics, and cost-to-serve outcomes.
• Build robust operating playbooks and streamline processes.
• Ensure systems run smoothly at hyper-growth velocity.
• Lead cross-functional alignment with product, compliance, and exec teams.

🎯 Requirements

• 5-8+ years in high-volume customer ops, fintech, or regulated environments.
• Data-driven with dashboards for exec review.
• Startup mindset; comfortable with ambiguity and tight timelines.
• Snowflake, AWS, or modern AI tools.
• Executive presence; strong cross-functional influence.

🎁 Benefits

• Equity ownership and long-term wealth potential.
• Comprehensive health benefits and life insurance.
• 21 days PTO + holidays and personal leave.
• Health and personal spending accounts.
• Employee discounts through partner network.
• Early access to Neo products and mortgage discounts.