Senior Manager, Customer Partner Success

📋 Description

• Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their
• Experience managing large enterprise financial institutions, including Global and Regional Banks
• Focus on client retention and satisfaction, developing strategies to assist in their organic growth.
• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
• Conduct structured business reviews to assess client needs and provide tailored solutions.
• Discuss and negotiate contractual and commercial terms with clients.

🎯 Requirements

• 10+ years of experience in Account/Relationship management within the Financial Services industry.
• 3+ years of experience in the Digital Assets and/or payments industry or a related field.
• Demonstrated track record in identifying and capitalizing on commercial opportunities with
• A deep understanding of blockchain technology and/or traditional financial services.
• Experience collaborating with decision makers at large financial institutions.
• Ability to consolidate client feedback and disseminate to our Product partners.

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming