Senior Manager, Customer Relationship Management

📋 Description

• Lead CRM programs, lifecycle campaigns, and channels.
• Develop segmentation and personalization to boost experiences.
• Oversee CRM admin, data quality, and integrations.
• Analyze CRM and campaign data for insights and opportunities.
• Recommend automation and proactive engagement enhancements.
• Collaborate with marketing, sales, service, product, and analytics.

🎯 Requirements

• Bachelor’s degree in marketing, business, communications, or related field, or equivalent exp.
• Master’s degree preferred.
• 7+ years in CRM, lifecycle/retention marketing or similar.
• 3+ years leading teams or operations.
• Experience in segmentation, journey strategies, and personalized comms.
• Strong CRM, data management, and integrations knowledge.

🎁 Benefits

• Competitive compensation package.
• Comprehensive benefits supporting well-being.
• Global, collaborative environment.
• Professional growth and development opportunities.
• Access to learning and training resources.
• Meaningful initiatives to improve customer experiences.