Bastion

11-50
6 jobs posted

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Senior Manager, Customer Service Operations

Added

15 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

payments compliance vendor management ticketing sla

Why Job Hunt? Let AI Run Your Business

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📋 Description

Build and run enterprise customer support operations
Own triage, escalation, and knowledge base
Decide internal hires vs BPO partners
Collaborate with product/engineering on tooling
Stay hands-on with tickets from day one
NYC preferred; remote US ok

🎯 Requirements

Experience building customer support or risk/compliance teams
Disputes and complaints experience helpful
Hands-on operator from day one
Budget ownership and vendor management
Collaboration with product and engineering

🎁 Benefits

Remote-friendly in the US
Equal opportunity employer
Opportunity to scale Bastion's support function
Shape enterprise partnerships

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