Resolve real support cases, including compliance-driven flows, starting from week one
Audit existing documentation, ticket taxonomy, resolution paths, and volume sources
Partner with internal team building the support tech stack
Develop staffing recommendations (internal hires, BPO partner, or both) based on ticket data
Own support outcomes: SLAs, resolution quality, and escalation judgment
Build and maintain knowledge base and case-handling documentation

🎯 Requirements

Experience building customer support or risk/compliance support teams
Experience with disputes and complaints (helpful)
Hands-on approach, comfortable working tickets directly
Ability to learn compliance requirements related to payments and digital assets quickly
Strong pattern recognition to solve problems without existing playbooks
Budget ownership experience

🎁 Benefits

Equity offered
Remote work within the US
Equal employment opportunity
E-Verify participation

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