Senior Manager, Customer Success

📋 Description

• Lead, mentor, and develop a team of customer success managers (CSMs).
• Set team goals, track performance, and provide regular feedback.
• Conduct performance reviews and career development planning.
• Build and maintain strong relationships with key customer stakeholders, including executives
• Proactively identify and address customer needs and concerns.
• Ensure customer satisfaction and drive customer loyalty.

🎯 Requirements

• Bachelor's degree or equivalent, Master's degree or relevant certification a plus
• 10+ years in a customer facing role in customer success, account management or related roles
• A proven track record as a Senior Manager of Customer Success Managers
• Experience supporting and maintaining Enterprise customers in a SaaS platform
• Ability to travel 25%
• Knowledgeable in all areas of a scalable, delightful customer journey

🎁 Benefits

• Salary range of $116,000 - $174,000 per year
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives