Senior Manager, Customer Success

📋 Description

• Lead, coach, and develop a team of three Customer Success Managers, establishing clear expectations
• Manage a small portfolio of strategic customers, serving as a trusted advisor to champions and
• Own performance across the Customer Success portfolio, including customer activation, gross
• Build and continuously improve scalable Customer Success playbooks for onboarding, activation
• Coach CSMs to take a proactive, commercially minded approach to account management, including
• Guide customers through onboarding and change management, helping them integrate Rev’s products

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing
• 3+ years of experience leading and developing Customer Success or Account Management professionals
• Experience managing a team while maintaining direct responsibility for a portfolio of strategic
• Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue
• Strong account management or sales orientation, with experience identifying customer needs
• Experience building and implementing scalable Customer Success playbooks, processes, and operating