Senior Manager, Customer Success

📋 Description

• Lead a portfolio of customers to improve adoption and product value
• Oversee team engagement with customers to hit goals and outcomes
• Develop new Success Plays and use cases with customers
• Guide deployment health, adoption activities, and issue resolution
• Coordinate with team members to address customer needs and roadblocks
• Drive best practices and mentor junior team members

🎯 Requirements

• Experience integrating AI into work processes or decision-making
• 7+ years of related work experience or equivalent
• Ability to run projects independently and creatively
• Proven track record leading high-performing teams
• ServiceNow and relevant certifications (e.g., Customer Success)
• Fluent in Japanese and authorized to work in Japan

🎁 Benefits

• Flexible work personas and distributed/work-from-home options
• Accommodations available for accessibility needs