Lead your team to improve technical health, deployment and adoption activities for their portfolio
Ensure customer needs are met by confirming alerts are addressed and roadblocks are removed
Manage the portfolio of accounts, hitting goals and driving overall customer success
Partner with and assign out activities to other team members to achieve outcomes and address
Develop new Success Plays
Work with customers to create new use case/success stories

🎯 Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes
7+ years of related work experience; OR equivalent work experience
Ability to be creative, comfortable running projects independently
Desire to solve complex issues through analysis and resolution
Experience leading high functioning teams
Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g.

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