Senior Manager, Customer Success

📋 Description

• Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term
• Develop and implement strategies to mitigate churn and achieve price increase and retention targets
• Accurately forecast renewal risk to support accurate GRR and revenue projections.
• Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive
• Monitor and proactively address risks to revenue; champion recurring cadences for key brands to
• Support regular executive-level engagement with top accounts to reinforce strategic alignment and

🎯 Requirements

• Bachelor’s degree, or equivalent practical experience.
• 7+ years of experience in Customer Success, Account Management, or related client-facing role
• 3+ years of people leadership experience, managing individual contributors in a Customer Success or
• Proven track record of achieving retention goals in a subscription-based software environment.
• Strong analytical and problem-solving skills, with the ability to interpret customer health metrics
• Excellent communication and executive presence, capable of influencing internal stakeholders and

🎁 Benefits

• PTO, Sick and Parental Leave
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program