Senior Manager, Customer Success

📋 Description

• Own post-go-live customer lifecycle for enterprise clients
• Maximize adoption and optimize payment performance
• Translate client business models and payment flows into actions
• Act as trusted advisor to technical and business stakeholders
• Lead cross-functional efforts with Product, Engineering, and Commercial teams
• Manage Greater China enterprise relationships in a fast-growth environment

🎯 Requirements

• 8–10 years in Customer Success or Technical Account Management in B2B SaaS/fintech
• Proven track record growing enterprise accounts: adoption, retention, expansion
• Strong commercial mindset with revenue outcomes (NRR, upsell, cross-sell)
• Fluent English and Mandarin (business proficiency) for Greater China clients
• Deep understanding of APIs, integrations, payment flows; translate to business value
• Independent operator; lead complex client engagements and manage escalations