Lead and coach a regional team of 10+ Commercial CSMs.
Drive retention and subscription value for mid-market accounts.
Coordinate cross-functionally with Engineering, Product, Support, and Exec leadership.
Drive AI-powered lifecycle automation and health-score governance.

🎯 Requirements

2-4 years of people mgmt; 7+ years in customer-facing roles.
Proven leadership of enterprise IT/SaaS customer teams.
Cross-functional risk mgmt; health-score governance; escalation.
Deep data management; enterprise data center; post-sales lifecycle.
Gainsight and Salesforce experience; AI automation focus.

🎁 Benefits

Innovation culture and growth opportunities.
Fortune Best Workplaces in Technology & Bay Area awards.
Flexible time off, wellness resources, team events.
Inclusive, diverse team with ERGs.

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