Senior Manager, Customer Success

📋 Description

• Own and define the post-implementation customer experience.
• Own a named portfolio of lenders (roughly 8-12 accounts to start), ranging from mid market to
• Drive adoption, deepen engagement with new functionality, reinforce best practices, and ensure
• Maintain strong executive relationships and ensure customers consistently see operational impact.
• Act as the quarterback for accounts, coordinating cross-functionally when issues arise, acting as
• Build the foundation for the Customer Success function: define playbooks, engagement models

🎯 Requirements

• Deeply curious about how businesses operate.
• Understand workflows, incentives, constraints, and organizational dynamics, especially within
• Thrive in early-stage environments where ambiguity is high and ownership is real.
• Think in terms of outcomes, not activities.
• Care about measurable impact and can articulate the value the product delivers.
• Comfortable partnering with senior stakeholders, building trust with operators, executives, and

🎁 Benefits

• Competitive salary and equity
• Robust medical, vision and dental coverage (~100% of employee premiums are covered)
• Remote-first culture with hubs in New York and San Francisco
• Physical and mental wellness benefits
• Flexible time off (that we expect you to use!)
• Co-working passes and/or wfh stipend