Chainguard

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Senior Manager, Customer Success Management - EMEA/APJ

Customer Support

Added

5 minutes ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

forecasting customer success retention cross-functional leadership enterprise

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead and mentor a team of CSMs serving Enterprise customers
Drive a data-informed approach to engagement, retention, and growth
Partner with cross-functional leaders to define segment strategies
Scale the CSM function across Enterprise segments

🎯 Requirements

4+ years in Customer Success, TAM, or similar
Experience managing high-performing teams
Experience with Enterprise or high-ARR customers
Background in cybersecurity, DevOps, or related tech
Strong operational mindset and process improvement
Bachelor’s degree; advanced degree preferred

🎁 Benefits

Flexible, remote-first culture with team meetups
Stock options and 10 years to exercise
100% health coverage for you and dependents
Unlimited PTO with recharging & reset policy
Paid parental leave: 18 weeks (birthing) / 12 weeks (non-birthing)

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