Senior Manager, Customer Training

📋 Description

• Own the strategic vision and operational excellence of the SMB/Core training team, ensuring
• Lead the evolution of training programs to align with broader company strategic initiatives, such
• Create, assess, and maintain team processes and standards.
• Partner with Enablement Program Managers to ensure the training program drives customer usage and
• Build, lead and maintain a high-performing team of Trainers by overseeing team objectives, key
• Develop the team through coaching, mentoring, performance management, and upskilling.

🎯 Requirements

• Minimum of 8 years of experience in B2B Customer Training, Enablement, Instructional Program
• 4+ years of people management experience, with a proven ability to coach, develop, and inspire
• Demonstrated experience managing a live/virtual training calendar and team capacity at scale
• Deep expertise in instructional strategy, with a strong understanding of how to design and evolve
• Demonstrated experience influencing senior stakeholders and driving cross-functional alignment to
• Strong data and analytical skills, with experience using performance and customer usage data to

🎁 Benefits

• Competitive compensation and benefits programs.
• Means to a healthy lifestyle with flexibility.
• Cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
• Hybrid work model fostering in-person collaboration.
• Inclusive hiring process and reasonable accommodations.