Senior Manager, CX Operations (Services & Success)

📋 Description

• Own strategy and operational leadership for TAM Ops across Services & Success.
• Set operating rhythm and AI automation layer for TAM domain.
• Architect and deploy AI-driven workflows for health, engagement, and delivery.
• Collaborate with Sales, Product, Eng, and Finance on priorities.
• Lead annual planning, budgeting, forecasting, and reviews.
• Shape long-term roadmaps and scalable TAM systems.

🎯 Requirements

• 8+ years in operations/strategy in services or CS.
• Led services/CS ops with strategy, cadences, cross-functional execution.
• Deep knowledge of utilization, onboarding, health, lifecycle mgmt.
• Proven AI-powered workflow design delivering productivity gains.
• SaaS experience; proficient with Salesforce, ClickUp, Gong, Outreach.
• Strong judgment in evaluating AI outputs before scaling.

🎁 Benefits

• AI-native environment with daily use of AI.
• Remote-friendly with a global team.
• High-impact leadership across TAM, CX, and Services.
• Cross-functional collaboration with Sales, Product, Eng.
• Data-driven decision making with visibility into metrics.